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Frequently Asked Questions
Common Questions
How do I make a hotel reservation?
Can I cancel or modify my booking?
What payment methods do you accept?
Is my payment information secure?
How do I find the best hotel deals?
What is included in the room price?
How do I contact customer service?
What happens if the hotel is overbooked?
Do you offer group bookings?
How do I earn and use reward points?
What if I need to check in late?
Are taxes included in the displayed prices?
How do I request special accommodations?
What is your price match guarantee?
Can I book a room for someone else?
How do I get my booking confirmation?
What if I need to extend my stay?
Do you offer airport transfers?
How do I report issues with my stay?
What is your best price guarantee?